Frequently Asked Questions
Everything you need to know about your curls and our clean beauty products.
How do I know which products are right for my curl type?
We recommend starting with our Curl Quiz on the homepage. It analyzes your hair texture, porosity, and curl pattern to suggest a personalized routine from our range.
Are Bouclème products sulfate and silicone-free?
Yes, all our products are 100% free from sulfates, silicones, parabens, and mineral oils to ensure your curls stay hydrated and healthy.
What is your shipping policy for international orders?
We ship worldwide. International delivery typically takes 5-10 business days, and shipping costs are calculated at checkout based on your location.
Can I return a product if it doesn't work for my hair?
We offer a 30-day return policy. If a product isn't the right fit for your curls, you can return it for a full refund, excluding shipping costs.
Are your products vegan and cruelty-free?
Absolutely. We are committed to ethical beauty; all our formulas are vegan-friendly and we never test on animals.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking link to monitor your delivery's progress in real-time.